At LO&VI, we place great importance on the protection of your personal data. This page clearly explains what information we collect, why we use it, and how we protect it when you use our site or place an order.

 

---

 

 

The information we receive

 

When you browse our shop or make a purchase, certain data may be collected:

 

• Information you provide directly to us (e.g., first name, last name, address, email, phone number, shipping and billing address).

• Information related to your payments (via secure providers such as Shopify Payments or PayPal; we never have access to your full credit card numbers).

• Technical browsing data (IP address, device type, browser used, pages viewed, cookies, time and duration of visit).

• Your communications with us (messages sent via the contact form, newsletter subscription, interactions on our social networks).

 

 

---

 

 

Why we use your data

 

Your information allows us to:

 

• Prepare, ship, and track your orders.

• Keep you informed by email about the status of your order.

• Answer your questions or support requests.

• Improve the performance and usability of our site.

• Combat fraud attempts or misuse.

• Offer you, if you agree, relevant news and promotional offers.

 

 

---

 

 

Sharing with third parties

 

Some of your data must be shared for our service to function correctly:

 

• Shopify hosts our site and handles part of the technical processing.

• Our payment partners (such as PayPal or Stripe) securely manage your transactions.

• Carriers need your contact details to deliver your packages.

• Analytics or marketing tools may be used to understand browsing habits and improve our offers, only if you have given your consent.

 

We never sell your personal data.

 

---

 

 

Cookies and preferences

 

Cookies are placed on your device to make the shop function (cart, secure connection, etc.).

Other optional cookies are used to analyze traffic or personalize advertisements. You can accept, refuse, or modify your preferences at any time using the acceptance banner or via your browser settings.

 

---

 

 

Retention period

 

 

• Data related to orders is kept for the time necessary to comply with our legal obligations (particularly tax and accounting).

• Customer accounts remain active as long as you choose to use them.

• Newsletter subscription addresses are deleted as soon as you unsubscribe.

 

 

---

 

 

Your rights

 

You have the right to access the information we hold about you, correct it, request its deletion, or limit its use.

You can also withdraw your consent for receiving newsletters at any time.

To exercise these rights, simply contact us via email at lovi.wrld@gmail.com.

 

---

 

 

Security and transfers

 

We implement technical and organizational measures to protect your data against loss, unauthorized access, or misuse.

As Shopify and some of our providers are located internationally, your data may be processed outside of your country, always in compliance with current regulations.

 

---

 

 

Changes to this policy

 

This policy may be updated to reflect changes in law, our tools, or our services. We invite you to review it regularly to stay informed.

 

---

 

 

Contact

 

 

 LO&VI – Privacy Service

 E-mail : lovi.wrld@gmail.com